These Terms and Conditions govern every account opened at HitnSpin. Registration and continued play mean a player accepts the rules below.
Operator Information
| Field | Detail |
|---|---|
| Brand | HitnSpin |
| Operator | TwiceDice B.V. |
| Registered office | Willemstad, Curacao |
| Company registration number | 154842 |
| Licence number | OGL/2024/818/0448 |
| Licensing authority | Curacao Gaming Control Board |
TwiceDice B.V. holds full responsibility for operating the site under this licence.
Single Account Rule
HitnSpin permits one registered account per player, no exceptions. Opening a second account creates a duplicate, and HitnSpin voids it on discovery. Both the original and the duplicate account are closed as a result.
Every bet and every winning recorded on either account is forfeited once a duplicate is confirmed. This outcome applies without exception and takes effect immediately, not as a temporary suspension.
Identity Verification (KYC)
Verification is triggered once a player’s activity reaches roughly 1000 EUR/USD-equivalent. HitnSpin requests three items at that point.
- A government-issued photo ID
- A photo of the payment card used for deposits
- A selfie holding the submitted ID
Withdrawals pause until these documents are reviewed and approved.
Welcome Bonus Terms
New players choose one welcome package before their first deposit. The choice is final for that registration.
| Package | Cash bonus | Free spins | Extra |
|---|---|---|---|
| Thor | Up to 1500 | 250 | None |
| Lagerta | Up to 1250 | 500 | None |
| Freya | Up to 1000 | 125 | 750 loyalty points, credited instantly |
| Ragnar | Up to 600 | None | None |
Freya alone carries loyalty points, and those points raise the player’s loyalty level as soon as the package activates.
Wagering runs at 40x on the cash bonus and 30x on free-spin winnings, tracked separately. Real-money funds are always spent first; the bonus balance activates only once the real balance reaches zero.
A four-day clock starts on the whole package the moment it activates, and the package lapses once that clock runs out. Inside that window, the cash-bonus wagering and the free-spin wagering each carry a separate 48-hour deadline. Missing either deadline forfeits that portion of the bonus, even before the four-day period ends.
Maximum cashout from a welcome bonus is capped at five times the deposit amount.
Wagering Contribution by Game
| Game or category | Contribution |
|---|---|
| Slots (general) | 100% |
| Big Bass Bonanza, Book of Dead, Gates of Olympus, Sweet Bonanza 1000 | 50% |
| Big Bass – Hold & Spinner | 15% |
| Table, live, and instant games | 0% |
Bets placed with Betsoft, Hacksaw, NoLimit City, Playtech, or Wazdan do not count toward wagering at all, regardless of the game chosen within those studios.
Deposits and Withdrawals
Accepted methods include Visa and Mastercard cards, Skrill and Neteller e-wallets, and crypto payments in Bitcoin, Litecoin, Ethereum, and Tether.
| Withdrawal amount (NZD) | Processing time | Maximum settlement |
|---|---|---|
| Under 499 | 5 minutes to 12 hours | 2 business days |
| 500 to 4999 | Up to 48 hours | 5 business days |
| 5000 to 29999 | Up to 96 hours | 14 business days |
| 30000 and above | Up to 96 hours | 30 business days |
A withdrawal requested before the deposit has been wagered at least twice triggers a 20% holdback on that withdrawal. The holdback applies only while this wagering condition remains unmet.
Governing Law
These Terms are governed by the laws of Curacao. Any dispute arising from an account or a wager falls under the exclusive jurisdiction of the courts of Curacao.
Complaints Procedure
Formal complaints and data-rights requests go to [email protected]. General support questions go to [email protected] or the 24/7 live chat.
A complaint must be submitted within six months of the incident it concerns. Unresolved complaints can be escalated to the Curacao Gaming Control Board.
Game Fairness
An independent auditor tests the random number generator behind HitnSpin’s games. Select titles also carry a Provably Fair mechanism, letting a player verify individual round outcomes.
SSL encryption covers the entire site, protecting account data and payment details during transmission.
FAQ
Who operates HitnSpin?
TwiceDice B.V., registered in Willemstad, Curacao under number 154842, holds licence OGL/2024/818/0448.
Am I allowed to register more than one account?
No — both accounts are closed, and every bet and winning on either one is forfeited.
When does HitnSpin ask for verification documents?
Around 1000 EUR/USD-equivalent in activity, requiring ID, a card photo, and a selfie with the ID.
Can I withdraw before finishing my wagering?
Yes, but a withdrawal made before wagering the deposit twice carries a 20% holdback.
Which courts handle disputes under these Terms?
The courts of Curacao have exclusive jurisdiction, and Curacao law governs the Terms.
Where do I send a formal complaint?
To [email protected], within six months of the issue, with escalation available to the Curacao Gaming Control Board.