Players can reach HitnSpin through three channels. Each one serves a different purpose, so picking the right one saves time.
This page lists the available contact routes, the operator’s registration details and answers to common questions. Reading it first can shorten the time needed to sort out an account issue.
Support channels
| Channel | Contact | Availability | Best for |
|---|---|---|---|
| Live chat | Available on site | 24/7 | Account, deposit and game questions |
| Support email | [email protected] | Checked daily | General queries and follow-ups |
| Complaints email | [email protected] | Checked daily | Formal complaints and data-rights requests |
Live chat handles most everyday questions immediately. Email suits matters that need a written record.
Registration and login questions, deposit delays and game glitches are usually resolved in a single chat session. Sending a screenshot alongside the message speeds up the review.
What a complaint email must contain
A clear complaint moves faster through review. Include the following in the message sent to [email protected]:
- Full name and registered account email or phone number
- Date and approximate time of the issue
- A description of what happened, step by step
- Any relevant transaction, bonus or bet reference
- The outcome the player is requesting
Complaints are handled within the window stated in the Complaints Policy, currently 6 months from the event. If a player is not satisfied with the outcome, the next step is to raise the matter with the Curacao Gaming Control Board for independent review.
A complete first message reduces the number of follow-up emails needed. Vague reports without dates or references usually get sent back for clarification, which extends the timeline.
Operator details
| Field | Detail |
|---|---|
| Operator | TwiceDice B.V. |
| Registered in | Willemstad, Curacao |
| Registration number | 154842 |
| License | OGL/2024/818/0448, Curacao Gaming Control Board |
FAQ
Which channel answers fastest?
Live chat runs 24/7 and typically gives the quickest response for account or game issues.
Where do I send a formal complaint?
Send it to [email protected] with the account details and issue description listed above.
How long does a complaint review take?
The Complaints Policy sets a review window of 6 months from the date of the event.
Who registers and licenses the operator?
TwiceDice B.V. is registered in Willemstad, Curacao, under number 154842, and holds license OGL/2024/818/0448 from the Curacao Gaming Control Board.