This policy explains how HitnSpin handles player data at hitnspin.com. It covers what data is gathered and why. It also covers who can see it and what choices players have.
Information Collected At Registration
When a player opens an account, HitnSpin asks for a small set of core details needed to set up and secure the profile.
- Full name
- Email address
- Phone number
- Date of birth
- Country of residence
- A chosen password, or a Google social login credential instead
KYC Verification Documents
Know-your-customer checks apply once a player’s transactions reach roughly 1000 EUR or USD equivalent in value. At that stage, HitnSpin requests documents confirming identity and account ownership.
- A government-issued identity document
- A photo of the payment card used for deposits
- A selfie taken while holding the identity document
These files are reviewed solely to confirm the account holder’s identity and to meet licensing obligations under the operator’s Curaçao authorisation.
Technical Data Collected Automatically
The platform also gathers technical signals during each visit. This includes device type, browser version, and IP address. It also includes operating system, session timestamps, and pages viewed.
Why This Data Is Processed
Each category of data supports a specific operational purpose:
- Creating and maintaining a player account
- Verifying identity and preventing fraud or duplicate accounts
- Processing deposits, withdrawals and bonus activity
- Meeting licensing and regulatory obligations under Curaçao law
- Securing the platform against unauthorised access
- Improving site performance and usability
Third-Party Tools
Certain external tools support the platform’s operation. Each sees only the data relevant to its function.
| Tool Type | Function | Data Visible |
|---|---|---|
| Analytics tool | Measures site usage and traffic patterns | Device, browser, pages visited, session data |
| Network security / CDN tool | Protects the site and speeds up content delivery | IP address, connection metadata |
| UX analytics tool | Studies on-page behaviour to refine layout | Click patterns, scroll behaviour, session recordings |
Data Retention
Account records are kept for six years after an account closes. This period lets HitnSpin meet audit and dispute needs. It also meets regulatory record-keeping rules. After that, the data is deleted.
Player Rights
Players hold several rights over their own personal data. These include the right to:
- Access the data held about them
- Request correction of inaccurate details
- Request erasure of their data, where applicable
- Restrict certain processing activities
- Receive their data in a portable format
- Lodge a complaint regarding how their data is handled
Contact For Data Requests
Any request relating to personal data, including access, correction or erasure requests, should be sent to [email protected]. General account or gameplay questions can instead go through live chat, available around the clock.
FAQ
What documents does HitnSpin ask for during verification?
Verification requires three items: proof of identity, an image of the card used for deposits, and a selfie of the player holding that same ID.
How long is my data kept after I close my account?
Account data is retained for six years following closure.
Who do I contact about a data request?
Send data-related requests to [email protected].
Does HitnSpin share my data with outside tools?
Yes, an analytics tool, a network security tool, and a UX analytics tool each receive a limited data set tied to their function.
Can I ask HitnSpin to delete my data?
Players can request erasure, subject to any regulatory record-keeping obligations that still apply.