This Privacy Policy explains how TwiceDice B.V., the data controller responsible for HitnSpin Casino, collects, uses, stores, and protects personal data belonging to visitors and registered users of hitnspin-world.com. This is version 2.0 of the policy, dated 12 February 2025. Any earlier version is superseded by the terms set out below.
By registering an account or otherwise using the website, you acknowledge that your personal data will be processed in accordance with this policy.
Data Controller
The data controller for hitnspin-world.com is TwiceDice B.V., a company established in Curaçao. TwiceDice B.V. determines the purposes and means of processing personal data collected through the website and is responsible for meeting the obligations described in this policy.
What Data Is Collected
Personal data is collected at different stages of your interaction with hitnspin-world.com. The categories of data collected are set out below.
Data Collected at Registration
When you create an account, the following information is requested:
- Email address or phone number
- First name
- Last name
- Date of birth
- Country
- City
- Address
Data Collected During Identity Verification (KYC)
As part of the know-your-customer (KYC) verification process, additional documents and images are collected to confirm your identity and eligibility to hold an account. These include:
- An identity document, such as a passport or government-issued identification card
- A photo of the payment card used for transactions
- A selfie taken alongside the identity document
These materials are requested to confirm that the account holder is the individual named on the submitted documents.
Purpose of Processing
Personal data submitted at registration is used to create and maintain your account, to communicate with you regarding your account, and to identify you as a user of the website. Data collected during identity verification is used to confirm your identity, verify your age and eligibility, and confirm ownership of the payment methods used on the account.
Data is also processed to operate and maintain the functionality of the website, to monitor site usage and performance, and to support the third-party tools described below.
Third-Party Tools Used
hitnspin-world.com uses the following third-party tools to support website operation, analytics, and performance:
| Tool | Function |
|---|---|
| Google Analytics | Website traffic and usage analytics |
| Cloudflare | Website performance and security infrastructure |
| Hotjar | Website usage behaviour analysis |
Each of these providers processes data in connection with the specific function listed above as part of delivering their service to hitnspin-world.com.
Data Retention
Account data is retained for a period of 6 years following the closure of your account. This retention period applies to the information collected at registration and during the identity verification process, as described above.
Your Privacy Rights
Depending on your location, you may have certain rights in relation to the personal data held about you. These commonly include the right to:
- Access the personal data held about you
- Correction of inaccurate or incomplete personal data
- Deletion of personal data, subject to applicable retention obligations
- Restriction of the processing of your personal data in certain circumstances
- Portability of personal data you have provided, in a structured and commonly used format
- Complaint to a supervisory authority if you believe your personal data has not been handled appropriately
Where retention obligations apply, such as the 6-year account data retention period described above, requests for deletion will be assessed against those obligations.
Contact for Privacy Requests
If you wish to exercise any of the rights described in this policy, or if you have questions about how your personal data is collected, used, or stored, you may contact TwiceDice B.V. through the support channels available on hitnspin-world.com. Requests relating to personal data should reference this Privacy Policy, version 2.0, dated 12 February 2025.