HitnSpin operates two support channels: live chat and email. Live chat is available 24/7 for immediate questions. Email is the required channel for account issues, verification, and complaints.
Live Chat
Live chat runs around the clock, every day of the week. It is the fastest way to reach a support agent for general questions about account access, deposits, or games.
The chat window is accessible from the casino site once a player is logged in or browsing as a guest. No separate registration step is confirmed for opening a chat session.
Email Support
General support requests go to [email protected]. This address handles account questions, technical issues, and requests that do not fit the live chat format.
Players should include their account username or registered email address when writing in, since this helps the support team locate the account faster.
A phone hotline is not confirmed for HitnSpin at this time.
Filing a Complaint
Complaints follow a separate address and a defined process, distinct from general support.
- Send the complaint to [email protected] within six months of the incident. Complaints filed after this window are not guaranteed a review.
- The internal support team reviews the complaint and responds directly to the player.
- If the issue remains unresolved after internal review, it can be escalated to the Curaçao Gaming Control Board, the body that licenses the operator.
The casino is operated by TwiceDice B.V., registered in Curaçao. Include this operator name in any correspondence that references the account or licensing body, since it identifies the legal entity behind HitnSpin.
What to Include in a Complaint
A complaint should state the account username, the date of the incident, and a description of the issue. Screenshots or transaction references, where available, help the support team assess the case without follow-up emails.
FAQ
Is there a phone number for HitnSpin support?
Not confirmed. The available channels are live chat and the two email addresses listed above.
What languages does support work in?
Not confirmed. Players should contact support directly to ask whether their preferred language is available.
How long does a complaint take to resolve?
No fixed timeframe is confirmed. The process starts with an internal review by the support team, and cases that remain unresolved can be escalated to the Curaçao Gaming Control Board.
Which email should I use for a billing dispute?
Billing disputes tied to a specific incident should go to [email protected]. General account or technical questions go to [email protected].
| Channel | Contact | Availability |
|---|---|---|
| Live chat | Available on site | 24/7 |
| General support email | [email protected] | Not confirmed |
| Complaints email | [email protected] | Filing window: 6 months from incident |