This page sets out the Terms and Conditions governing use of HitnSpin Casino. By registering a Main account, a player accepts the rules described below, including identity verification, bonus wagering conditions, withdrawal processing times, and the governing law that applies to the agreement.<\/p>\n\n\n\n
The sections below cover the operator’s identity, the account structure permitted on the platform, the verification steps applied to a player’s identity, the treatment of customer funds, the conditions attached to bonuses, the timelines and limits applied to withdrawals, the law governing the agreement, and the process for submitting a complaint. Each section reflects a specific, standalone rule and should be read together with the others, as several rules interact directly, such as the KYC threshold and the withdrawal processing conditions.<\/p>\n\n\n\n
HitnSpin Casino is operated by TwiceDice B.V., a company registered in Willemstad, Cura\u00e7ao. The operator holds licence number OGL\/2024\/818\/0448, issued by the Cura\u00e7ao Gaming Control Board. This licence covers the offer of online casino games under the rules of the issuing authority.<\/p>\n\n\n\n
The registration of TwiceDice B.V. in Willemstad places the company under Cura\u00e7ao’s corporate and gaming framework, and the licence number OGL\/2024\/818\/0448 identifies the specific authorisation issued to the operator by the Cura\u00e7ao Gaming Control Board. Any reference to HitnSpin Casino throughout this document refers to the platform operated under this licence by TwiceDice B.V.<\/p>\n\n\n\n
Registration is open to individuals aged 18 and over. Each person may hold one Main account. Where duplicate accounts are identified, all bets and winnings across the accounts are voided and both accounts are closed.<\/p>\n\n\n\n
The one-account rule applies per person, not per device or per payment method. If a player opens a second account under a different name, email address, or set of details, both the original and the duplicate account are affected once the duplication is identified. Voiding under this rule covers all bets placed and all winnings accrued across both accounts, and closure of both accounts follows as a direct consequence.<\/p>\n\n\n\n
Account holders are responsible for the accuracy of the information submitted during registration. TwiceDice B.V. may request additional information at any stage to confirm a player’s identity or account status. A request for additional information can be made independently of the identity verification process described in the next section, and a player is expected to respond in order to keep the account in active status.<\/p>\n\n\n\n
A full identity check is required once a player’s turnover reaches approximately CA$1,500. Turnover in this context refers to the cumulative amount wagered on the account, not the account balance or the amount deposited. Once this threshold is reached, the verification process requires the following documents:<\/p>\n\n\n\n
These three items form the standard verification set applied to accounts that reach the turnover threshold. The ID document confirms the player’s identity and age, the photo of the payment card confirms that the card used for deposits belongs to the account holder, and the selfie with the ID document confirms that the person submitting the documents matches the identity on the ID document.<\/p>\n\n\n\n
Enhanced due diligence checks apply to politically exposed persons and to residents of countries classified as high-risk. These checks may require additional documentation before withdrawals are processed. A politically exposed person, in this context, is a player who holds or has held a prominent public position, and residents of high-risk countries are identified according to the risk classification applied by TwiceDice B.V. Both categories are subject to a review step beyond the standard document set before a withdrawal is released.<\/p>\n\n\n\n
Player funds are held in a segregated account, kept separate from the operating funds of the company. This separation applies to all deposited and withdrawable balances held on a player’s account.<\/p>\n\n\n\n
Segregation means that funds deposited by players are not mixed with the funds TwiceDice B.V. uses to cover its own operating costs, such as staffing, technology, or administration. The distinction applies at all times a balance is held on a player’s account, from the point of deposit through to the point of withdrawal or further play.<\/p>\n\n\n\n
Bonus funds carry a wagering requirement of 40x before conversion to withdrawable balance. Winnings generated from free spins carry a wagering requirement of 30x. The maximum cashout from any bonus is capped at 5x the original deposit amount.<\/p>\n\n\n\n
The 40x requirement applies specifically to bonus funds credited to the account, meaning the bonus amount must be wagered 40 times before any resulting balance becomes withdrawable. Winnings produced by free spins are treated separately, with a lower 30x wagering requirement applied before those winnings convert to withdrawable balance. Regardless of how much is won during play on bonus funds or free spin winnings, the amount that can ultimately be cashed out is capped at 5 times the deposit that triggered the bonus.<\/p>\n\n\n\n
A bonus package remains valid for 4 days from the moment of activation. Where a bonus is structured in phases, each phase must be completed within 48 hours, or the remaining bonus funds and associated winnings are forfeited. A player who activates a bonus should track both the overall 4-day validity window and, where the bonus is delivered in phases, the 48-hour deadline attached to each individual phase, since missing either deadline results in forfeiture of the funds still outstanding at that point.<\/p>\n\n\n\n
Withdrawals are processed using the same method used for the deposit. This means a withdrawal cannot be routed to a different payment method than the one used to fund the account, and a player who deposited by one method should expect the corresponding withdrawal to be returned through that same channel. Processing times and limits depend on the amount requested, as set out below.<\/p>\n\n\n\n The processing time listed for each bracket is the typical window in which a withdrawal is handled, while the maximum time reflects the outer limit that can apply under this schedule. Larger withdrawal amounts carry longer maximum processing windows, reflecting the additional review applied as the amount increases.<\/p>\n\n\n\n If a withdrawal is requested while wagering on the deposit is below 2x, 20% of the withdrawal amount is withheld. This condition applies independently of the withdrawal brackets above and is assessed at the point the withdrawal request is submitted. Withdrawal requests are also subject to completion of identity verification where the turnover threshold described in the Identity Verification section has been reached, meaning a withdrawal above that threshold will not be released until the required documents have been submitted and reviewed.<\/p>\n\n\n\n This agreement is governed by the laws of Cura\u00e7ao. The courts of Cura\u00e7ao hold exclusive jurisdiction over any dispute arising from or connected to the use of HitnSpin Casino. This means that any dispute between a player and TwiceDice B.V. relating to these Terms and Conditions, or to the use of the platform generally, is to be resolved under Cura\u00e7ao law and, where litigation is necessary, before a Cura\u00e7ao court.<\/p>\n\n\n\n Complaints can be submitted to complaints@hitnspin.com. Players have a 6-month window from the date of the disputed event to file a complaint. A complaint submitted after this 6-month window has closed falls outside the procedure described here.<\/p>\n\n\n\n If a complaint remains unresolved after review by TwiceDice B.V., it can be escalated to the Cura\u00e7ao Gaming Control Board. This escalation route provides a further step beyond direct correspondence with the operator, allowing the licensing authority to review the matter once the operator’s own review has been completed without resolution.<\/p>\n\n\n\n Games offered on HitnSpin Casino use a certified random number generator (RNG). Certification of the RNG confirms that game outcomes are generated through a tested, independent process rather than being determined manually.<\/p>\n\n\n\n Provably Fair verification is available on request, allowing a player to obtain the cryptographic seed used to generate a game outcome. This seed can be used by the player to independently confirm that a specific game result was produced by the certified RNG process and was not altered after the fact.<\/p>\n","protected":false},"excerpt":{"rendered":" This page sets out the Terms and Conditions governing use of HitnSpin Casino. By registering a Main account, a player accepts the rules described below, including identity verification, bonus wagering conditions, withdrawal processing times, and the governing law that applies to the agreement. The sections below cover the operator’s identity, the account structure permitted on […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-540","page","type-page","status-publish","hentry"],"yoast_head":"\nWithdrawal amount (approx. CAD)<\/th> Processing time<\/th> Maximum time<\/th><\/tr> Up to CA$700<\/td> 5 minutes to 12 hours<\/td> 2 business days<\/td><\/tr> CA$700 \u2013 CA$7,000<\/td> 48 hours<\/td> 5 business days<\/td><\/tr> CA$7,000 \u2013 CA$42,000<\/td> 96 hours<\/td> 14 business days<\/td><\/tr> CA$42,000 and above<\/td> 96 hours<\/td> 30 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Governing Law<\/h2>\n\n\n\n
Complaints Procedure<\/h2>\n\n\n\n
Game Fairness<\/h2>\n\n\n\n